Shipping policy

SHIPPING POLICY

We currently ship to destinations made available at checkout. Available shipping methods and charges are displayed before payment is completed.

Eligible United States orders currently receive Free Standard Shipping.

ORDER PROCESSING

Orders are processed after payment is confirmed.

During our launch period, order processing may take up to 15 business days before dispatch.

Processing time is separate from carrier transit time.

We work with multiple fulfillment partners, so items from the same order may occasionally be shipped separately and arrive in more than one package.

TRANSIT & TRACKING

Transit times vary depending on the product, destination, carrier, customs processing, and circumstances outside our control.

Delivery estimates are estimates and are not guaranteed delivery dates.

When tracking is available, it will be provided after dispatch. Tracking information may take several days to begin updating.

SHIPPING DELAYS

If we are unable to ship an order within the stated processing timeframe, we will contact the customer with a revised shipping estimate and the options required by applicable law.

Where required, this includes the option to agree to the delay or cancel the unshipped order for a full refund.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address.

Please contact us immediately if an address needs to be corrected. Changes cannot be guaranteed after an order enters fulfillment.

CUSTOMS & IMPORT FEES

International shipments may be subject to customs duties, import taxes, or other fees depending on destination.

Unless these charges are specifically shown as collected at checkout, they are the responsibility of the recipient.