Refund policy

ALL SALES ARE FINAL

Haven&Mile does not accept returns or exchanges for change of mind, buyer preference, or ordering the wrong item, color, size, style, or quantity. Please review your order carefully before completing checkout.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us within 7 days of delivery with your order number and clear photos or video showing the issue and packaging.

After reviewing the claim, we may provide a replacement, refund, or another appropriate remedy where applicable.

CANCELLATIONS

Cancellation requests are not guaranteed. If your order has not yet entered fulfillment, contact us as soon as possible and we will attempt to accommodate your request.

Once an order has entered fulfillment, it generally cannot be cancelled.

UNSHIPPED OR DELAYED ORDERS

If we are unable to ship your order within the timeframe stated in our Shipping Policy, we will provide a revised estimate and any options required by applicable law, which may include cancellation and a full refund for unshipped merchandise.

Nothing in this policy limits consumer rights that cannot legally be excluded.